FAQs • St. Marys, OH • CivicEngage

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Whose responsibility is it to fix the entrance cable to the meter or meter base if it is falling off the house?: On an overhead service, a secure point of attachment must be provided by the owner and the entrance cable and meter base is the owner's responsibility. On an underground service, it is the home owner's responsibility to have the meter base secured to the house.

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Electric

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1. Who do I call if my street light is out?: You can report a street light out by completing a City Service Request form online. The form is located on the main page of the City's website under the blue circle called Report a Concern. You may also report a street light out by calling the Utility Office at 419-300-3142 or Electric Department at 419-394-2476. After business hours, call the Police Department at 419-394-2325.

2. Do I need an electric permit to upgrade my fuse panel/breaker box?: Yes, if you are increasing the amperage of your service panel. Contact the Electric Department.

3. Am I allowed to do my own upgrade to my fuse panel/breaker box?: Yes, but only if you are the home owner and it is your permanent residence and you can properly complete the electric permit, in advance, and you are doing the work.

4. What do I do if my power goes out?: If your power goes out during business hours, contact the Utility Office to report the outage. After business hours, call the Police Department at 419-394-2325. If you heard or saw something at the time your power went out, be sure to report that as well.

5. I am having my house sided. How do I get my meter base removed to place the siding behind it?: Call the Electric Department or Utility Office the day before you need the meter base removed, so we can schedule it.

6. Whose responsibility is it to fix the entrance cable to the meter or meter base if it is falling off the house?: On an overhead service, a secure point of attachment must be provided by the owner and the entrance cable and meter base is the owner's responsibility. On an underground service, it is the home owner's responsibility to have the meter base secured to the house.