What should I do during a power outage?

After contacting the Utility Office at 419-300-3142 to report the outage, you should unplug all non-essential appliances. Also, keep refrigerator and freezer doors closed. Continually opening and closing these doors will result in faster loss of cold air. If you think you may have heard something that may have caused the outage, please report the noise to the Utility Office.  On weekends, or after 4:00 pm on weekdays, call the Police Department at 419-394-2325. 

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1. Can I pay my utility bill with a credit card?
2. Although I have signed up for the bank draft option of bill payment, I still receive a monthly bill. Why is that?
3. I can’t pay my entire bill this month. Will you accept a partial payment?
4. Can I get assistance in paying my utility charges?
5. Who do I call to have a final meter reading done?
6. Who do I call to report a problem with my electric service or an outage?
7. Who do I notify when digging is to be done in my yard?
8. Who do I call to report a street light that is not working?
9. I think I may have a faulty electric meter. Who do I call to have it checked?
10. Do you read our meters every month?
11. What should I do during a power outage?
12. My usage is high, can the meter be running fast?
13. I have trees on my property near power lines that I want trimmed or removed. Who should I contact?
14. My utility charges seem high this month. Can you explain why?
15. Why are sewer charges higher than water charges?
16. Can I get on a budget to pay my utility charges?
17. When is my utility payment due?
18. Where can I pay my bill?