My utility charges seem high this month. Can you explain why?

Many variables can affect your charges for utility services. Remember, charges are calculated based on usage as metered and read monthly. Electric usage generally fluctuates with changes in outdoor temperatures, especially when your house or building is heated or cooled electrically. Water usage also tends to increase during spring and summer seasons with the use of water for gardening, showers and baths, car washing and recreation. Since water consumption is used to determine sewer usage, sewer charges increase along with water charges. Although charges may fluctuate slightly depending on the number of days between readings, many variances in usage patterns can be attributed to malfunctioning appliances that continuously draw power or water.

Electric, water and sewer bills are based on consumption, and the number of days in the service period will cause your bill to vary from month to month. Refuse is billed each month at a flat rate.

Contact Customer Service at 419-300-3142, if you believe your billed usage for electric or water is incorrect.

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1. Can I pay my utility bill with a credit card?
2. Although I have signed up for the bank draft option of bill payment, I still receive a monthly bill. Why is that?
3. I can’t pay my entire bill this month. Will you accept a partial payment?
4. Can I get assistance in paying my utility charges?
5. Who do I call to have a final meter reading done?
6. Who do I call to report a problem with my electric service or an outage?
7. Who do I notify when digging is to be done in my yard?
8. Who do I call to report a street light that is not working?
9. I think I may have a faulty electric meter. Who do I call to have it checked?
10. Do you read our meters every month?
11. What should I do during a power outage?
12. My usage is high, can the meter be running fast?
13. I have trees on my property near power lines that I want trimmed or removed. Who should I contact?
14. My utility charges seem high this month. Can you explain why?
15. Why are sewer charges higher than water charges?
16. Can I get on a budget to pay my utility charges?
17. When is my utility payment due?
18. Where can I pay my bill?