From Utility Office
Posted Oct 27, 2020
Posted Jun 06, 2019
Posted Jul 27, 2018
The City of St. Marys Utility Office is open to the public from 8:00 a.m. to 4:00 p.m., Monday through Friday. The building is equipped with a drive-up window for conducting daily business. An after-hours drop box is located in the foyer for your convenience and in the municipal parking lot behind the Utility Office. Duties of Utility Office personnel include meter reading, billing, collections, and customer service for 5000+ accounts for the following utility services: electric, water, sewer, refuse.
If you are in need of utility services, please visit us at 106 East Spring Street. A utility application, accompanied by a picture ID, must be completed prior to the implementation or transfer of service. If you are unable to stop at the office during regular business hours, please call and make other arrangements with office personnel. An electric utility deposit may be required at the time of transfer and all existing accounts must be paid in full.
A $250.00 deposit is required for residential customers. Effective 03/01/2021 such deposit will increase to $350.00. Deposits are refunded when good credit has been established by paying twelve consecutive bills on or before the 25th of the month in which payment is due. If you rent and move to another residence in the City and have established good credit, no deposit is required to transfer utilities to the new residence. If good credit has not been established, the previous deposit will remain on file.
If a married couple separates or divorces and has established good credit, no deposit is necessary for either party for services transferred to another location. If good credit has not been established, a deposit is required for each individual.
The required deposit for commercial customers is equal to two months bills which are based upon an estimated 12 months usage. This deposit may be adjusted after a more accurate history has been recorded.
“High Risk” deposits, deposits equal to four months bills based on the formula above, are required for accounts that, based on prior credit history, may be in jeopardy.
The minimum commercial deposit is $250.00. Commercial deposits may only be altered by the Director of Public Service and Safety. The Director may accept a letter of credit from a bank (to be held on file) in lieu of said deposit. Commercial deposits are refunded only if the customer has established good credit by paying 24 consecutive months bills in full on or before the 25th of the month in which payment is due.
|Apply for Utility Service|
|Residential Utility Application||or|
|Commercial Utility Application||or|
|Industrial Utility Application||or|
|Notice to Utility Office - Transfer of Utilities||or|
Utility bills are mailed at the end of the month and are due the 10th of the following month. A return envelope is included for your convenience. Please tear off the payment stub and include it with your payment.
Utility bills can be paid with cash, check, money order, through on-line bill payment, or using our automatic payment plan. You can pay your bill in person at the Utility Office or use the drive-up window, drop box located inside the main entrance to our office or the drop box located in the municipal parking lot behind our office, mail service, or online and automatic payment plans. Payments cannot be accepted over the phone.
The City of St. Marys is now providing a way for you to view your utility bill and billing history online. Click the link below and click SignUp to create a new account. You will need your customer account number and your account name as it appears on your monthly utility bill. If you are already registered, click the link below to login.
Monthly statements are available online for one year from their statement date. You may select to have your monthly bills emailed to you instead of mailed. With this feature you can request a reminder email be sent to you 7 days before the due date on a bill if you have not viewed the bill online.
Direct Payment gives you the convenience of paying your utility bill without having to write a check. This payment option allows for the amount of your utility bill to be electronically withdrawn from your bank account each month and forwarded to the City of St.Marys. A copy of your bill is mailed to you before the bank deducts the payment from your account. Your bank statement will show the amount paid to the City. To enroll in this plan, please complete the required form and return it to the City.
|Direct Payment Authorization||or|
The Level Bill Payment Plan allows you to spread the cost of heating and air conditioning evenly throughout the year. Your budget payment is based on your electric and water usage the previous year and then adjusted to include any projected changes in utility rates in the upcoming year. The budget amount to be paid each month remains the same; however, actual charges are calculated monthly and any difference between the amount paid and the amount charged is held as a deferred balance. Once annually, a settle-up process occurs and budget customers are required to pay actual and any deferred balances remaining from the current budget year.
Level Bill Payment Plan applications are accepted in August of each year. The first payment is due with the September billing. To enroll in this plan, contact the Utility Office at 419-394-3303 option 4.
|Level Bill Payment Plan|
|Level Bill Payment Plan||or|
The City of St. Marys offers secured Online Bill Payments at https://allpaid.com/plc/a002h1. A new account can be created in four easy steps. All you need is your account number and information for the payment method you want to use. A convenience fee of 2.25% of transaction amount ($1 minimum) is charged for use of a debit card or charge card and $1.50 for electronic checks.
If you would like to terminate your utility services with the City of St. Marys, please contact the Utility Office at 419-300-3142 or 106 East Spring Street. A final meter reading will be scheduled and sent to your forwarding address.
The City of St. Marys partners with Efficiency Smart to help residents and businesses save energy and money. From advice on products or projects to rebates and discounts on energy improvements, Efficiency Smart can help you from start to finish. Click the link below to see the services available.